Shipping & Returns
Shipping Policy
At Water Shield, we strive to provide a seamless and efficient shipping experience for our customers. Please take a moment to review our shipping policy to understand how we handle shipping and delivery of your orders.
​
Order Processing Time: Once your order is placed, it will typically take 1-2 business days for our team to process and prepare your shipment. Please note that orders placed on weekends or holidays may experience slight delays in processing.
​
Shipping Methods: We offer standard shipping options for domestic and international orders. The available shipping methods will be displayed during the checkout process. Please select the method that best suits your needs.
​
Shipping Costs: Shipping costs will vary depending on the destination, weight, and dimensions of your order. The applicable shipping charges will be calculated and displayed during the checkout process.
​
Estimated Delivery Time: The estimated delivery time will depend on the shipping method selected and the destination of your order. During the checkout process, we will provide an estimated delivery timeframe based on the information available to us.
​
Tracking Information: Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and stay updated on its estimated delivery date.
​
Customs and Duties: For international orders, please note that customs duties, taxes, and fees may be applicable upon arrival in your country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost. Please check with your local customs office for more information on any potential charges.
​
Shipping Issues and Delays: While we strive to ensure timely and reliable delivery, please note that unforeseen circumstances such as weather conditions or logistical challenges may cause shipping delays. If you encounter any issues or have concerns about your shipment, please don't hesitate to contact our customer support team. We will do our best to assist you and resolve any shipping-related issues promptly.
​
If you have any further questions or require additional information regarding our shipping policy, please feel free to reach out to our customer support team. We are here to assist you.
​Return & Exchange Policy
At Water Shield, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and exchange policy. Please review the following guidelines:
​
Eligibility for Returns and Exchanges: We accept returns and exchanges within [insert number] days from the date of delivery. The item(s) must be unused, in their original packaging, and in the same condition as when you received them. Please note that personalized or custom-made items may not be eligible for return or exchange, unless there is a manufacturing defect or damage during shipping.
​
Return Process: To initiate a return or exchange, please contact our customer support team within the specified timeframe. They will guide you through the process and provide you with a return authorization if applicable. Please ensure that the item(s) are securely packaged to prevent damage during return shipping.
We recommend using a reliable shipping service with tracking and insurance.
​
Refunds: Once we receive the returned item(s) and verify their condition, we will process the refund to your original method of payment. Please note that it may take a few business days for the refund to reflect in your account, depending on your payment provider.
​
Exchanges: If you would like to exchange an item for a different size, color, or model, please contact our customer support team. They will assist you in finding the right replacement and guide you through the exchange process.
​
Return Shipping Costs: If the return or exchange is due to our error (e.g., wrong item shipped, defective product), we will cover the return shipping costs. However, if the return or exchange is due to a change of mind or customer preference, the customer will be responsible for the return shipping costs.
​
Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or provide a refund, depending on your preference.
​
Non-Returnable Items: For hygiene reasons, certain items such as [list specific items] may not be eligible for return or exchange unless they are defective or damaged.
​
If you have any further questions or require assistance with a return or exchange, please contact our customer support team. We are here to help and ensure your satisfaction.